Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build [...]

In recent years, the internet has become faster, computer storage has become larger, data collected by organizations as well as web and social media has grown tremendousl[...]

The art market is a large and growing part of the global economy. However, uncertainty about prices, which can be problematic for many shareholders, can inhibit the grow[...]

Customer churn leads to higher customer acquisition cost, lower volume of service consumption and reduced product purchase. Reducing the outflow of the customers by 5% can[...]

Tinnitus problems affect a significant portion of the population and are difficult to treat. Treatment processes are plentiful, yet not completely understood. In this d[...]

This dissertation presents a novel data-driven approach to solve the problem of improving customer loyalty and customer retention. The data mining concepts of action rule[...]