Based on extant research, UNC Charlotte should consider the adoption of a university-wide, web-based course evaluation system for both formative and summative evaluations: Ratings Similarity: Web and paper results show students very favorable towards instruction at UNC Charlotte. The results show no practical difference in ratings between survey methods and that open-ended responses are generally more complete in web surveys. Availability of Results: Detailed web-based evaluation results are immediately available; this is a sharp contrast with the current system, where faculties wait for weeks or even months for results. Data Reporting: A web-based course evaluation system provides opportunities for comparison of data across colleges, departments, and disciplines, thereby contributing to strategic planning and institutional research. Response Rates: Prior studies show response rates in pilot tests of web-based course evaluations are typically lower than paper-based equivalents, but these rates rise when the web-based evaluations are centralized and fully operational with standard procedures in place. UNC Charlotte’s pilot response rates significantly exceeded those in prior studies.