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Claims returned process : using our values to improve the service
Boardman, Erika; Norton, Derek R.; Miller, Ryan J.
2019
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Abstract

Through collaboration among Collections Maintenance, Circulation, and Technology and Digital Strategies, an online Claims Returned Form was established and has drastically improved the process for claims returned items. Featuring a unique API component, the online form is user friendly and efficient for both patrons and staff members. The result is an enhanced library service experience.

Details

Title
Claims returned process : using our values to improve the service
Author
Boardman, Erika (J. Murrey Atkins Library (University of North Carolina at Charlotte))
Norton, Derek R. (J. Murrey Atkins Library (University of North Carolina at Charlotte))
Miller, Ryan J. (J. Murrey Atkins Library (University of North Carolina at Charlotte))
Date
2019
Subjects
Link to This Page
Handle: http://hdl.handle.net/20.500.13093/work:27
Publication Type
conference proceedings
Pagination
1 online resource
Language
English
Usage Statement
This item may be protected by copyright and other related rights. Atkins Library provides access to this item for educational and research purposes only; other uses require the permission of the copyright holder.
Record Appears in
Departments and Institutes > J. Murrey Atkins Library (University of North Carolina at Charlotte)
Types > Conference Proceedings
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