In 2016, J. Murrey Atkins Library at the University of North Carolina at Charlotte opened a reservable study room specifically for student parents and caregivers. Student parents comprise 25.6% of the total student population and this study room created an important space on campus where parents can study with children. In 2018, the library opened a second family-friendly study room to meet the needs of our growing campus community. To inform the design of the room, the library conducted a mixed methods research study that included a user survey, an examination of room reservation and usage data, and one-on-one user interviews with student parents and caregivers. This paper focuses on the 2018 user-centered design process used to inform the development of the second, family-friendly, study room in the library. Key words: assessment, academic libraries, student parents, user experience (UX), diversity and inclusion