A key component of jobs in the service industry is customer service, where the success of jobs are dependent on the success of the service and interaction. More specifically, flight attendants have been a part of the service industry for a significant amount of time. Although we do see more men entering the occupation, the job of a flight attendant remains mostly dominated by women. However, this might be due to the fact that the traits associated with customer service jobs are traits that are seen as being feminine or being a woman. Prior literature on customer service focuses on perspectives of interactions from the customer, however, this study aims to focus on perspectives of interactions from the employee. Therefore, my research question is: In what ways do men and women flight attendants’ perceptions of customer interactions differ? I use theoretical concepts of legitimacy theory and status characteristics theory to help explain why men and women employees have different perceptions of their interactions. To answer my key research question, I conducted qualitative interviews with flight attendants that have been in the industry for at least three years. The interviews lasted from 30-45 minutes. My findings show that there is a difference in how men and women flight attendants make sense of their interactions. Women flight attendants were more likely to recall how status characteristics affect interactions while men flight attendants were more likely to recall how aspects of their job affect interactions.