Search results
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Title
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Customer Success and the Transformation of Customer Relationships
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Author
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Raines, MiKayla
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Date Created
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2022
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Subjects--Topical
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Marketing
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Description
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The construct of "customer satisfaction" has been used for several decades in marketing to achieve outcomes such as customer loyalty, word-of-mouth communication, resistance to competition, and customer equity. Recent research, however, has indica...
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Title
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SOCIAL DIALOGIC LISTENING: CONNECTING MARKETING ACTIVITY TO STRATEGY
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Author
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Collins, Suzanne
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Date Created
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2020
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Subjects--Topical
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Marketing
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Description
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This research advances knowledge related to the potential role, antecedents, and benefitsof social media in relationship marketing. With rapidly changing consumer expectations,technology, and media, the marketplace is quickly evolving and firms ar...