Search results
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Title
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Beyond assumptions : using design thinking to build better library employee training
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Author
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Bess, Marc
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Date Created
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2023
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Subjects--Topical
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Employees--Training of, Academic libraries
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Description
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Design thinking is a flexible problem solving process that can be used in a variety of settings. While design thinking may be traditionally associated with fields such as product development, it is increasingly being used as an innovative approach...
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Title
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Can we chat privately? : how information seeking anxiety increases privacy concerns with live chat
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Author
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Moore, Jon, Sanders, Bridgette T., Looby, Kimberly
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Date Created
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2023
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Subjects--Topical
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Reference services (Libraries), Data privacy, Library anxiety
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Description
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Since Mellon first articulated “library anxiety”, we’ve known that many students avoid asking for help due to a fear of embarrassment. That’s one reason why libraries started to adopt virtual reference services like live chat. But while live chat ...
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Title
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Can we chat privately? : how information seeking anxiety increases privacy concerns with live chat - deck
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Author
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Moore, Jon, Sanders, Bridgette T., Looby, Kimberly
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Date Created
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2023
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Subjects--Topical
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Reference services (Libraries), Data privacy, Library anxiety
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Description
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Since Mellon first articulated “library anxiety”, we’ve known that many students avoid asking for help due to a fear of embarrassment. That’s one reason why libraries started to adopt virtual reference services like live chat. But while live chat ...
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Title
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Learn photovoice : see qualitative research from a new point of view
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Author
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Moore, Jon, Croxton, Rebecca A., Daly, Emily, Davis, Tiffany
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Date Created
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2023
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Subjects--Topical
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Qualitative research, Libraries--Evaluation
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Description
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Have you ever wanted to see your library from the user's point of view? Are you concerned that some users don't have a voice in traditional assessments? Do you sometimes feel like you just don't know the right questions to ask? In this workshop, y...
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Title
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Supporting community care through a self-care collection at an academic library
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Author
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Lampkowski, Christin, Ornat, Natalie, Patterson, Olivia
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Date Created
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2023
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Subjects--Topical
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Mental health, Self-care, Health, Academic libraries, Collection development (Libraries)
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Description
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Learn how librarians at a large, public university took a holistic approach to recognizing and responding to students' mental health needs and the burnout crisis (both enhanced by the COVID-19 pandemic and persistent racism) by building a special ...
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Title
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Supporting professional development and work-life balance : a new approach to conferences
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Author
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Binder, Amanda, Lake, Savannah
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Date Created
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2023
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Subjects--Topical
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Career development, Congresses and conventions, Videoconferencing
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Description
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Conferences are critical to professional development, serving as spaces for connection and learning. The pandemic challenged the status quo of conferences and the types of meaning that can be generated online versus in person. One library navigate...