Most interesting phenomena in natural and social systems include transitions and oscillations among their various phases. A new phase begins when the system reaches a threshold that marks a qualitative change in system characteristics. These thres...
This dissertation presents a novel data-driven approach to solve the problem of improving customer loyalty and customer retention. The data mining concepts of action rules and meta actions are used to extract actionable knowledge from customer sur...
Government policy, Health services administration, Public health--Study and teaching
Description
There are few studies of the important issue of racial and ethnic disparities in Medicaid managed care settings. This study addresses this deficiency using data collected by telephone interviews from a randomly stratified sample of adults who were...
In this research, a hybrid predictive model was proposed for the decision-making process. Predictive models can be built through the use of Machine Learning using different classifiers/algorithms to predict results as well as provide recommendatio...
Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS s...
The purpose of this study was to explore traditional public school administrators' perceptions of competition in North Carolina public education after the implementation of charter school legislation. Surveys of traditional public school administr...
My research examines the adoption and diffusion of marriage equality policies in states across the US. I analyze how gender equality and reproductive technology reshape norms around marriage and family to foster the broad support of same sex marri...
Very few studies to date have directly examined the impact of race or gender patient-provider concordance on the utilization of health services. This is particularly noteworthy given the role that the linkage between concordance and health service...
