Gender is widely considered to be a major contributing factor in workplace inequality. This is largely due to the gendering of occupations by labelling certain jobs as more appropriate for one gender than the other. In this paper, I examine gender...
A key component of jobs in the service industry is customer service, where the success of jobs are dependent on the success of the service and interaction. More specifically, flight attendants have been a part of the service industry for a signifi...
Prior research shows the value of cultural strength in an organization and how that canfoster job satisfaction, leading to a greater likelihood of retention and employee commitment. Since the onset of the pandemic in 2020 and the sudden shift to r...
