Search results
-
-
Title
-
Benchmarking for Action & Satisfaction in Facility Operations & Maintenance
-
Author
-
Dodd, Justin
-
Date Created
-
2018
-
Subjects--Topical
-
Civil engineering, Industrial management
-
Description
-
While benchmarking is a well-established strategy that organizations have been using to manage performance and seek continual improvement for almost 4 decades, the field of facility management has only started using benchmarking in the last 20 yea...
-
-
Title
-
Using Customer Satisfaction Measurements To Build a Stronger Business Case
-
Author
-
Mambalum Mahendrababu, Monisha
-
Date Created
-
2019
-
Subjects--Topical
-
Civil engineering
-
Description
-
Customer satisfaction has been talked about for centuries. While the use of it in the industry as a performance measurement tool to communicate value to the owners has come to light in the recent years, the use of customer satisfaction measurement...