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Attribution Theory and Apology Discourse in the Context of Medical Errors
Title
Attribution Theory and Apology Discourse in the Context of Medical Errors
Author
Hartsell, Haley
Date Created
2020
Subjects--Topical
Communication, Psychology, Health education
Description
Communication scholars have investigated medical error and apology discourse over the last 20 years. However, despite the previous research on this topic, little is known about what factors (i.e., controllability, emotional response, and error sev...