Search results
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Title
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Benchmarking for Action & Satisfaction in Facility Operations & Maintenance
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Author
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Dodd, Justin
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Date Created
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2018
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Subjects--Topical
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Civil engineering, Industrial management
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Description
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While benchmarking is a well-established strategy that organizations have been using to manage performance and seek continual improvement for almost 4 decades, the field of facility management has only started using benchmarking in the last 20 yea...
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Title
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Using Customer Satisfaction Measurements To Build a Stronger Business Case
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Author
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Mambalum Mahendrababu, Monisha
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Date Created
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2019
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Subjects--Topical
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Civil engineering
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Description
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Customer satisfaction has been talked about for centuries. While the use of it in the industry as a performance measurement tool to communicate value to the owners has come to light in the recent years, the use of customer satisfaction measurement...
