Search results
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Title
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PERFORMANCE CRITERIA AND MEASURES FOR PRIORITIZATION OF BRIDGE REPLACEMENT PROJECTS
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Author
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Lane, Kelsey
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Date Created
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2016
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Subjects--Topical
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Engineering
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Description
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State highway agencies (SHA) are tasked with maintaining, repairing, and replacing bridges to support the travelling public. These agencies need to develop programs that prioritize candidate projects in a manner that ensures that bridges are selec...
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Title
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Using Customer Satisfaction Measurements To Build a Stronger Business Case
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Author
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Mambalum Mahendrababu, Monisha
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Date Created
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2019
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Subjects--Topical
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Civil engineering
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Description
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Customer satisfaction has been talked about for centuries. While the use of it in the industry as a performance measurement tool to communicate value to the owners has come to light in the recent years, the use of customer satisfaction measurement...
