Search results
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Title
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Men and Women Flight Attendants' Perceptions of Customer Interaction Quality
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Author
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Rafan, Chelsea
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Date Created
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2023
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Subjects--Topical
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Sociology
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Description
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A key component of jobs in the service industry is customer service, where the success of jobs are dependent on the success of the service and interaction. More specifically, flight attendants have been a part of the service industry for a signifi...
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Title
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The Value of Team Culture: What Keeps Employees Committed in a Remote Working World?
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Author
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Herlihy, Darcy
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Date Created
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2023
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Subjects--Topical
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Organizational behavior, Organizational sociology
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Description
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Prior research shows the value of cultural strength in an organization and how that canfoster job satisfaction, leading to a greater likelihood of retention and employee commitment. Since the onset of the pandemic in 2020 and the sudden shift to r...