Commonly used in the business world, process mapping is the practice of gathering information on a specific workflow and diagramming it visually, usually in the form of a flowchart. This visual can than be analyzed for process improvement. Besides helping assess current workflow efficiency, process mapping is a valuable way for employees throughout the library to see how they are contributing to essential processes. Process mapping can also help to identify areas where departments can work to further collaborate.
The poster will highlight the valuable benefits of process mapping, detail how to go about process mapping at your institution, and include a series of best practices. An example of process mapping done at UNCC's Atkins Library for the damaged and missing item workflows will also be shared.
Poster presented at the 2018 American Library Association Annual Conference in New Orleans, LA.