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Process mapping as an academic library tool : five steps to improve your workflow

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Ornat Bitting, N., & Moorefield, R. K. (2018). Process mapping as an academic library tool : five steps to improve your workflow. College & Research Libraries News (Online). https://doi.org/doi:10.5860/crln.79.6.302
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Description

The academic library is a complex organization whose staff executes numerous processes each day to deliver materials and services in a timely manner to patrons. A process where tasks, information, or documents are passed from one participant to the next is called a workflow. Libraries use workflows to coordinate tasks between people and departments and create an efficient progress of work. Interlibrary loan shipping, electronic serials acquisition, damaged item repairing, and reference desk referrals are just some of the hundreds of workflows within the academic library. When diagrammed, these workflows provide valuable information in visual form regarding the path a process takes throughout a library. Diagramming workflows is known as process mapping.

Details
Title

Process mapping as an academic library tool : five steps to improve your workflow

Author(s)

Ornat Bitting, Natalie
Moorefield, Renee K.

UNC Charlotte Affiliate Type

Faculty

Extent

1 online resource

Date Published

2018-06

Material Type

Journal article

Genre

articles

Resource Type

text

Abstract

The academic library is a complex organization whose staff executes numerous processes each day to deliver materials and services in a timely manner to patrons. A process where tasks, information, or documents are passed from one participant to the next is called a workflow. Libraries use workflows to coordinate tasks between people and departments and create an efficient progress of work. Interlibrary loan shipping, electronic serials acquisition, damaged item repairing, and reference desk referrals are just some of the hundreds of workflows within the academic library. When diagrammed, these workflows provide valuable information in visual form regarding the path a process takes throughout a library. Diagramming workflows is known as process mapping.

Subjects--Topics

Academic libraries
Reengineering (Management)

Is Part Of

College & research libraries news (Online)

Volume

79

Issue

6

ISSN

2150-6698

Beginning Page Number

302

Ending Page Number

305

Language

English

Published Version (Please cite this version)

doi:10.5860/crln.79.6.302

Publisher's Version

https://doi.org/10.5860/crln.79.6.302

Permalink

http://hdl.handle.net/20.500.13093/work:77

Rights

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