The Impact of Technology Use and Acceptance on Healthcare Outcomes and Performance for Patient Encounters and Visits: An extension of the Unified Theory of Acceptance and Use of Technology (UTAUT2)

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Atem, M. (2023). The Impact of Technology Use and Acceptance on Healthcare Outcomes and Performance for Patient Encounters and Visits: An extension of the Unified Theory of Acceptance and Use of Technology (UTAUT2). Unc Charlotte Electronic Theses And Dissertations.
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Abstract

Technology Usage has become an important topic because of disruptions in the healthcare space in recent years. Long wait times and service delivery times, reduced patient engagement and interaction on care plans, lack of access to just-in-time healthcare records, diverse IT infrastructure with little or no interoperability and frequent server downtimes are some of the critical issues that could leverage current technology solutions to engage with patients before, during and post encounter visits. This research extends the Unified Theory of Acceptance and Use of Technology, (the UTAUT2) model by examining the role of technology use in influencing patient outcomes and experience. The study also investigates how healthcare service modality (Brick& Mortar, Hospital at Home, Mobile/Telehealth) impacts the association between technology use and patient outcomes. Specifically looking at how different healthcare modality types can leverage modern technologies and disruption trends to improve patient satisfaction and patient engagement throughout the life cycle of a patient encounter visit. Our study model incorporates five constructs- Two Independent variables- Individual Behavioral Intention and Technology use, two moderators- Cloud based Electronic Medical Record (EMR) and Healthcare Service Modality and finally two dependent variables- Patient Satisfaction and Patient Engagement. Results from an online survey administered to patients who have experienced services from the different healthcare modalities was collected and analyzed to support the model. This study is an important innovative addition for the UTAUT2 model. It has practical implications for academia and industry by informing future research and operationalization strategies on trends that could be leveraged to significantly improve performance and outcomes in the healthcare industry.

Details
Author

Atem, Magbor

Title

The Impact of Technology Use and Acceptance on Healthcare Outcomes and Performance for Patient Encounters and Visits: An extension of the Unified Theory of Acceptance and Use of Technology (UTAUT2)

Physical Description

1 online resource (139 pages) : PDF

Date

2023

Degree Granting Institution

University of North Carolina at Charlotte

Abstract

Technology Usage has become an important topic because of disruptions in the healthcare space in recent years. Long wait times and service delivery times, reduced patient engagement and interaction on care plans, lack of access to just-in-time healthcare records, diverse IT infrastructure with little or no interoperability and frequent server downtimes are some of the critical issues that could leverage current technology solutions to engage with patients before, during and post encounter visits. This research extends the Unified Theory of Acceptance and Use of Technology, (the UTAUT2) model by examining the role of technology use in influencing patient outcomes and experience. The study also investigates how healthcare service modality (Brick& Mortar, Hospital at Home, Mobile/Telehealth) impacts the association between technology use and patient outcomes. Specifically looking at how different healthcare modality types can leverage modern technologies and disruption trends to improve patient satisfaction and patient engagement throughout the life cycle of a patient encounter visit. Our study model incorporates five constructs- Two Independent variables- Individual Behavioral Intention and Technology use, two moderators- Cloud based Electronic Medical Record (EMR) and Healthcare Service Modality and finally two dependent variables- Patient Satisfaction and Patient Engagement. Results from an online survey administered to patients who have experienced services from the different healthcare modalities was collected and analyzed to support the model. This study is an important innovative addition for the UTAUT2 model. It has practical implications for academia and industry by informing future research and operationalization strategies on trends that could be leveraged to significantly improve performance and outcomes in the healthcare industry.

Genre

doctoral dissertations

Subjects--Topics

Industrial management

Degree

D.B.A.

Subject Area

Business Administration

Advisor(s)

Silver, Reginald

Committee Members

Subramaniam, Chandrasekar
Stanley, Laura
Banks, George

Degree Note

Thesis (D.B.A.)--University of North Carolina at Charlotte, 2023.

Rights Statement

This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s). For additional information, see http://rightsstatements.org/page/InC/1.0/.

Rights Holder Information

Copyright is held by the author unless otherwise indicated.

Identifier

Atem_uncc_0694D_13417

Permalink

http://hdl.handle.net/20.500.13093/etd:3294