DOES INCREASED INFORMATION TECHNOLOGY CAPABILITY INCREASE THE BUSINESS VALUE OF INFORMATION TECHNOLOGY?

1 online resource (127 pages) : PDF

2020

University of North Carolina at Charlotte

Firms believe their investments (of time and money) in IT increase their IT capabilities that, in turn, improve their competitive position in the marketplace. But to invest, firms need to understand how IT capability impacts business value. This dissertation, based on the resource-based view of the firm, explores the relationship between IT capability and the business value of IT using the DeLone and McLean Information Systems Success (ISS) framework to define IT capability and four dimensions of IT (strategic, transactional, informational, and transformational) to define the business value of IT. A partial least squares regression analysis demonstrated a high correlation between IT Capability and the Business Value of IT; however, analysis showed no indication of a relationship between Service Quality and IT Capability. The later finding is important because it challenges a key aspect of the widely accepted, highly cited DeLone and McLean ISS framework.

doctoral dissertations

Information technology
Industrial management
Accounting

D.B.A.

Business Value of IT
Information Systems Success
IT Capability
Partial Least Squares
PLS
Resource-Based View

Business Administration

Silver, Reginald

Subramaniam, Chandrasekar
Pieper, Torsten
Madden, Laura

Thesis (D.B.A.)--University of North Carolina at Charlotte, 2020.

This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s). For additional information, see http://rightsstatements.org/page/InC/1.0/.

Copyright is held by the author unless otherwise indicated.

Turovlin_uncc_0694D_12377

http://hdl.handle.net/20.500.13093/etd:2480