DOES INCREASED INFORMATION TECHNOLOGY CAPABILITY INCREASE THE BUSINESS VALUE OF INFORMATION TECHNOLOGY?

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Turovlin, A. (2020). DOES INCREASED INFORMATION TECHNOLOGY CAPABILITY INCREASE THE BUSINESS VALUE OF INFORMATION TECHNOLOGY?. Unc Charlotte Electronic Theses And Dissertations.
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Abstract

Firms believe their investments (of time and money) in IT increase their IT capabilities that, in turn, improve their competitive position in the marketplace. But to invest, firms need to understand how IT capability impacts business value. This dissertation, based on the resource-based view of the firm, explores the relationship between IT capability and the business value of IT using the DeLone and McLean Information Systems Success (ISS) framework to define IT capability and four dimensions of IT (strategic, transactional, informational, and transformational) to define the business value of IT. A partial least squares regression analysis demonstrated a high correlation between IT Capability and the Business Value of IT; however, analysis showed no indication of a relationship between Service Quality and IT Capability. The later finding is important because it challenges a key aspect of the widely accepted, highly cited DeLone and McLean ISS framework.

Details
Author

Turovlin, Alan

Title

DOES INCREASED INFORMATION TECHNOLOGY CAPABILITY INCREASE THE BUSINESS VALUE OF INFORMATION TECHNOLOGY?

Physical Description

1 online resource (127 pages) : PDF

Date

2020

Degree Granting Institution

University of North Carolina at Charlotte

Abstract

Firms believe their investments (of time and money) in IT increase their IT capabilities that, in turn, improve their competitive position in the marketplace. But to invest, firms need to understand how IT capability impacts business value. This dissertation, based on the resource-based view of the firm, explores the relationship between IT capability and the business value of IT using the DeLone and McLean Information Systems Success (ISS) framework to define IT capability and four dimensions of IT (strategic, transactional, informational, and transformational) to define the business value of IT. A partial least squares regression analysis demonstrated a high correlation between IT Capability and the Business Value of IT; however, analysis showed no indication of a relationship between Service Quality and IT Capability. The later finding is important because it challenges a key aspect of the widely accepted, highly cited DeLone and McLean ISS framework.

Genre

doctoral dissertations

Subjects--Topics

Information technology
Industrial management
Accounting

Degree

D.B.A.

Keywords

Business Value of IT
Information Systems Success
IT Capability
Partial Least Squares
PLS
Resource-Based View

Subject Area

Business Administration

Advisor(s)

Silver, Reginald

Committee Members

Subramaniam, Chandrasekar
Pieper, Torsten
Madden, Laura

Degree Note

Thesis (D.B.A.)--University of North Carolina at Charlotte, 2020.

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Rights Holder Information

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Identifier

Turovlin_uncc_0694D_12377

Permalink

http://hdl.handle.net/20.500.13093/etd:2480